Complaints
SREEMOOLANAGARAM GRAMA PANCHAYATH
Waste Management
Grievance Redressal System
Ernakulam District • Kerala
🌿 Cleanliness is Our Collective Responsibility
Sreemoolanagaram Grama Panchayat implements various waste management activities to ensure scientific waste disposal and to protect public health and environmental cleanliness. Citizens can use the available grievance facilities to report issues related to waste collection, segregation, processing and cleanliness in public places, so that problems can be addressed in a timely manner.
01 • COMPLAINT CATEGORIES
⚠️ What Issues Can Be Reported?
Citizens can report the following waste management issues:
Missed Waste Collection
Complaints regarding interruptions in waste collection by Haritha Karma Sena from houses and institutions.
Non-Collection of Waste
Failure to collect non-biodegradable waste within the scheduled time.
Illegal Waste Dumping
Dumping waste along roadsides, streams, canals, water bodies and public places.
Waste Accumulation
Accumulation of waste and foul smell in public areas.
Plastic Waste
Careless disposal of waste, including prohibited plastic materials.
Organic Waste Issues
Problems related to the treatment and management of biodegradable waste.
Haritha Karma Sena Services
Complaints regarding services, collection schedules and user fees.
Wastewater and Sanitation
Discharge of polluted water and sanitation issues that threaten public health.
02 • COMPLAINT SUBMISSION
📝 How to Submit a Complaint?
Through Harithamithram App
Citizens can use the facilities available in the Harithamithram App to obtain information about waste collection services, report service deficiencies and submit complaints.
Directly at the Grama Panchayat Office
Complaints can be submitted in writing at the Grama Panchayat Office. Mentioning the nature of the issue, exact location, ward number and date of occurrence will help speed up the resolution process.
Through Concerned Officials
Complaints may also be reported through the concerned Ward Member, Haritha Karma Sena, Health Department or officials assigned by the Panchayat.
State-Level Grievance Redressal System
State-level public grievance redressal facilities of the Local Self Government Department are also available for complaints related to waste-free Kerala initiatives. Citizens may use officially published contact numbers and online facilities.
03 • COMPLAINT DETAILS
📌 Information to Include in a Complaint
- Name and contact phone number of the complainant.
- Ward number and details of the location where the issue exists.
- Nature of the complaint and date on which the issue was noticed.
- Photograph of the location or other supporting evidence, wherever necessary.
- Details of any previous complaint submitted regarding the same issue.
04 • GRIEVANCE REDRESSAL PROCESS
✅ Complaint Redressal Process
Complaints received will be forwarded to the concerned department for examination and necessary follow-up action. Depending on the nature of the complaint, the following actions may be taken:
Site Inspection
Inspection of the location where the reported issue exists.
Official Enquiry
Seeking explanations from the concerned employees or service providers.
Cleaning and Removal
Necessary steps to remove accumulated waste and clean affected areas.
Further Action
Taking appropriate follow-up action in accordance with applicable laws.
🌿 Clean Sreemoolanagaram • Green Sreemoolanagaram
Report waste management issues responsibly. Together, let us protect public health and our environment!
